Welcome to Citrus Cycles

Our COVID-19 Response

Citrus Cycles is focused on the wellness of our customers and our employees.  We sincerely believe that riding your eBike is a low-risk, healthy activity that fosters social distancing while improving your wellness – both physical and mental.  It is especially important in these difficult times to ensure that everyone can continue to participate in safe and healthy activities such as cycling.

We want to let you know that we are here to support you as you pursue cycling as an avenue to promoting wellness.  In order to do so in a way that is healthy for you and for us, we are making some changes that we wanted to share with you.  These changes are also necessary to comply with WorkSafe BC regulations.

Need an eBike?  Please consider these delivery options:

  • We offer free shipping to most places in Canada
  • We are now offering "contactless delivery" of fully assembled bikes to most locations on Vancouver Island and the ferry terminals to/from Vancouver Island.  We will prepare a video showing you how your bike works, sanitize your bike, and leave it outside your home.  Please contact us for details on this program and delivery charges.
  • Want to come to the store?  An appointment is required.  Please see below for details.

Our commitment:

  • To reduce your risk of exposure, we require appointments and can only work with one customer group at a time.  Please see below for more details.
  • We will follow social distancing practices and keep 2 meters from our customers and spend most of our time outside. 
  • We are cleaning and disinfecting all touch points in the store, including counter tops, payment terminals, door handles, and washrooms.
  • We are providing hand sanitizer at the front door and checkout counter and all of our staff are cleaning their hands frequently.
  • We will be keeping our front door open more frequently to allow fresh air to circulate.

What we ask of you:

  • Please call or e-mail to schedule an appointment so that we can have the store to yourself while we provide you with personal, one on one service.  Please see below for more details.
  • We are not able to provide a customer-accessible washroom at this time
  • We are pleased to assist you, but we kindly ask that if you are not planning on purchasing an eBike in the very near future that you consider scheduling an appointment closer to when you will be making a purchasing decision.  We want to minimize the potential for exposure for our staff and customers, and there is a good chance that you'll fall in love with an eBike that might not be available again.
  • We appreciate your understanding and patience as we work hard to serve you while protecting you and our staff according to government guidelines and make changes to follow best practices.
To make an appointment:

We have appointments available Tuesday - Saturday from 10:00 am - 5 pm.

You can schedule the following appointments on-line if you wish using the following links:

If you have any concerns, or if there is anything we can do to ensure that you feel safe, please call or e-mail.

Please note that eBikes have become even more popular since the arrival of COVID-19 and although we still have a very good selection of eBikes in stock, many of our partners are running low on inventory.   We appreciate your understanding if we sell out of a specific model that you are interested in or if there are longer than usual delays in ordering a bike in for you.