Welcome to Citrus Cycles

Frequently Asked Questions

Feel free to call (1-888-342-0102) or e-mail if your questions aren't answered here!

Can I try an eBike before I purchase it?

Yes, of course!  We would love for you to try our eBikes - they are so much fun!  You can come to us, or we will come to you.  You can also do a rental if you want to try one for a longer period of time.

Come to us: You are welcome to contact us to make an appointment to come try any of our eBikes here in Ladysmith.  We've got some great paths and trails to try them on.  Coming from the mainland?  We can pick you up at the ferry terminal - please contact us for details.

We come to you:  With our mobile service we can bring to you the eBikes you want to try.  All we ask is for a small deposit that you can use towards whichever eBike you decide to purchase.  If you are on Vancouver Island the deposit is $200 and if you are on the Lower Mainland, the deposit is $400.  You can apply the entire amount of the deposit towards the purchase price of almost any eBikes we carry.  No deposit is required if you come to us.

Rentals: In addition to our two options for trying eBikes we also offer rentals on some of our eBikes.

Should I make an appointment?

Yes, to get the most from our visit we ask that you make an appointment.  We want to give you our undivided attention while we listen to your needs and provide the best advice and information on eBikes.  We want you to have lots of time to go for a ride and answer any questions you have.  Scheduling an appointment is the best way to make sure we can do this for you.  If you aren't able to schedule an appointment, just give us a call at 1-888-342-0102 before you head over to our location to make sure someone is available to assist you.

Where can I ride my eBike and do I need a license?

All of the pedal assist electric bicycles we carry are considered bicycles under Canadian law.  They are not considered motorized vehicles, and as a result, they can go anywhere a bicycle can go.  You will not need a license, nor do you need to register the bicycle or hold any sort of insurance.  We do recommend adding your electric bicycle to your home owner or renters insurance, or purchase a bicycle insurance policy.

Do I need to completely drain the battery before charging?

No, all of the eBikes we carry have sophisticated battery management systems, so we recommend you charge your battery after every ride.  That way it is full charged, ready for your next adventure!

Can I ride my eBike in the rain?

Yes, of course.  We only offer high quality eBikes that are weather proof.  We have seen some “cheap” eBikes that are obviously not designed for getting wet, but you won’t have any problems with the electric assist bikes we sell.  Keep in mind that you should avoid submerging your bike, so try to stay out of the lake or the ocean.

Where can I get service on my eBike?

The electrical components of your eBike do not require any service.  Should you need warranty assistance, we are happy to assist you, or make arrangements for you to receive assistance at a local bike shop if you are not nearby.  Everything else on your eBike are standard bike components that can be serviced at any bike shop.