Welcome to Citrus Cycles

Shipping information

Can I pick up my order?

Yes, if you want to pick up your order on Vancouver Island, please contact us to make arrangements. We offer mobile service and can deliver to some locations.

How much does shipping cost?

We offer free shipping on most orders over $299 to most locations in Canada.  You can quickly calculate shipping for your order by adding them item(s) to your cart and use the shipping estimator at the bottom of the cart. You don't have to create an account or check-out to calculate your shipping options.  Please note that remote locations (such as the NT, YK, NU) may not qualify for free shipping and our website may not calculate the shipping correctly for these locations.  We apologize in advance, and  will contact you with an accurate shipping quote after you place your order and you can decide if you wish to proceed.

Where does my order ship from?

Most orders ship from Ladysmith BC, or Vancouver BC, so you do not have to worry about duty, brokerage or other hidden charges that you would pay if you order from the US. Our shopping cart can also estimate the taxes we are required to collect when you estimate the shipping.

Will I receive a tracking number?

Yes, you will receive an automated e-mail from us with your tracking number. This is usually sent within a day or two after your order ships.

Is insurance included?

Yes, we include insurance so in the very rare event that your order doesn't arrive, we can reship.

Do you ship internationally?

We can ship certain bikes internationally - please contact us for more details.

Have more questions? Contact Us!