Welcome to Citrus Cycles

Contact Us

We would love to hear from you! Fill out the form below, or give us a call at 1-888-342-0102 or 250-245-0402.

Schedule Appointment

Contact Form

Our Address:

Our test centre and retail store is located at:
9778 Willow Street in Chemainus, BC.

Note that an an appointment is required to enter the store.

Should you wish to write to us, here is our mailing address (we cannot receive mail at the above address):

Citrus Cycles Ltd.
PO Box 293
Chemainus BC, V0R 1K0

Our Business Hours:

We answer calls and e-mails from 10 - 5 PST, Tuesday to Saturday and are closed on Sunday and Monday.

Important COVID-19 Information: to keep our community safe we require all customers to make an appointment. Please see our COVID-19 Response for details on why this is necessary.  We have appointments available Tuesday - Saturday from 11 - 5 PST and often have same day appointments available - you can check with our on-line scheduling tool here, or give us a call.

You can quickly and easily schedule an appointment to try an eBike or purchase an accessory on-line here:

Schedule Appointment

  • Need to schedule a service appointment? If you purchased your eBike from us, visit our service page for the details.
  • For all other appointments, or if you are unable to schedule a time that works for you, please contact us by phone or using the form above.

Rental Hours:

Book Rentals On-Line Here

Why should I make an appointment?

We want to provide you with the best eBike experience possible.   We offer a focused, personal experience so that we have all the time we need to fully understand your goals and requirements in order to help you find the perfect eBike. 

We also want you to have the time you need to fall in love with the very best eBike for you.  By scheduling an appointment, we can offer you our full attention and we can make sure all of our eBikes are available for you to test ride.

We prefer to work with only one person at a time to give you our full attention.  If you choose not to make an appointment and just stop by, we will be glad to book you into the next available spot. You may have to wait a bit for the next spot to open up, but we will be happy to serve you as soon as we can.