Contact Us
We would love to hear from you! Fill out the form below, or give us a call at 1-888-342-0102 or 250-245-0402.
- Looking for our current opening hours? Check our drop-in hours here or make an appointment.
- Need our address? We've got all the details here.
- Need to schedule a service appointment? Visit our service page.
Contact Form
Our Address:
Our test centre and retail store is located at:
9778 Willow Street in Chemainus, BC.
Should you wish to write to us, here is our mailing address (we cannot receive mail at the above address):
Citrus Cycles Ltd.
PO Box 293
Chemainus BC, V0R 1K0
Our Business Hours:
You'll need an appointment to come to the store. We have appointments available Tuesday - Saturday from 10 - 5 PST and often have same day appointments available! You can check with our on-line scheduling tool here, or give us a call.
We generally answer calls and e-mails from 10 - 5 PST, Tuesday to Saturday. We are closed on Sunday and Monday. Our showroom is closed on Thursdays for our Try At Home appointments and production of video reviews.
When possible, we offer drop in hours where you can enter the store without an appointment. Please note that you will need an appointment to test ride an eBike.
This week's drop in hours (subject to change):
- Dec 5: 11:30 am - 1:30 pm
- Dec 6: 12:30 pm - 1:30 pm
- Dec 8: 12:30 pm - 1:30 pm
- Dec 9: 12:30 pm - 1:30 pm
You can quickly and easily schedule an appointment to try an eBike or purchase an accessory on-line here:
Schedule Appointment
- Need to schedule a service appointment? Visit our service page for the details.
- For all other appointments, or if you are unable to schedule a time that works for you, please contact us by phone or using the form above.
Rental Hours:
Why should I make an appointment?
We want to provide you with the best eBike experience possible. We offer a focused, personal experience so that we have all the time we need to fully understand your goals and requirements in order to help you find the perfect eBike.
We also want you to have the time you need to fall in love with the very best eBike for you. By scheduling an appointment, we can offer you our full attention and we can make sure all of our eBikes are available for you to test ride.