Welcome to Citrus Cycles

Our COVID-19 Response

Citrus Cycles is focused on the wellness of our customers and our employees.  We sincerely believe that riding your eBike is a low-risk, healthy activity that fosters social distancing while improving your wellness – both physical and mental.  It is especially important in these difficult times to ensure that everyone can continue to participate in safe and healthy activities such as cycling.  We are working hard to meet the increased demand, and appreciate your patience and understanding as our team puts in extra effort to keep our community safe.

Need an eBike?  Please consider these delivery options:

  • We offer two shipping options to most places in Canada
  • Want to come to the store?  An appointment is required.  Please see below for details.

Our commitment:

  • To reduce your risk of exposure, we require appointments.  Please see below for more details.
  • We will follow social distancing practices and keep 2 meters from our customers
  • We are providing hand sanitizer at the front door and checkout counter and all of our staff are cleaning their hands frequently.

What we ask of you:

  • Please wear a mask when inside
  • Please call or e-mail to schedule an appointment so we can provide you with personal, one on one service.  Please see below for more details.
  • We are not able to provide a customer-accessible washroom at this time
  • We are pleased to assist you, but we kindly ask that if you are not planning on purchasing an eBike in the very near future that you consider scheduling an appointment closer to when you will be making a purchasing decision.  We want to minimize the potential for exposure for our staff and customers, and there is a good chance that you'll fall in love with an eBike that might not be available again.
  • We appreciate your understanding and patience as we work hard to serve you while protecting you and our staff according to government guidelines and make changes to follow best practices.
To make an appointment:

We have appointments available Tuesday - Saturday from 10:00 am - 5 pm.

You can schedule the following appointments on-line here:

Schedule Appointment
If you have any concerns, or if there is anything we can do to ensure that you feel safe, please call or e-mail.

Please note that eBikes have become even more popular since the arrival of COVID-19 and although we still have a very good selection of eBikes in stock, many of our partners are running low on inventory or have already sold out for the year.  We would strongly encourage you to order now to avoid disapointment.  

We appreciate your understanding if we sell out of a specific model that you are interested in or if there are longer than usual delays in ordering a bike in for you. 

There have been many disruptions to the supply chain in the cycling industry so many parts and accessories may be difficult to obtain or have a lengthy wait list or no reliable ETA as to when it will be available again.  Due to the rapid changes in availability of many items, we are unable to display real time stock information on our website.  You may wish to contact us on-line here before placing your order if it is important to you to receive your item right away.  If this item is not in stock, we may not be able to provide any estimate of availablity, and any ETA's that we do provide are subject to change.  We will not charge you until your order ships.