Welcome to Citrus Cycles

We would love to hear from you! You can fill out the form below, or give us a call at 1-888-342-0102 or 250-245-0402.

Contact Us

Contact Information

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Our Address:

Please call or e-mail us to set up an appointment to try out a bike, arrange for a rental or set up a tour.

Our test centre and retail store is located at:
#1-1158 Rocky Creek Road in Ladysmith.

Should you wish to write to us, here is our mailing address (we cannot receive mail at the above address):

Citrus Cycles Ltd.
PO Box 1126
Ladysmith, BC, V9G 1A8

Our Business Hours:

Important COVID-19 Note: for your safety, we now require all customers to make an appointment. Please see our COVID-19 Response here.

We have hours for both walk-in and scheduled appointmentsWe highly recommend contacting us to make an appointment if you can – even calling before you stop by is a great idea.  You can read more about why making an appointment allows us to serve you better here.

Our regular hours:

Day Appointments Available Walk In Hours
Monday 9:00 am - 8:00 pm Closed
Tuesday 9:00 am - 8:00 pm 10:00 am - 5:00 pm
Wednesday 9:00 am - 8:00 pm 10:00 am - 5:00 pm
Thursday 9:00 am - 8:00 pm 10:00 am - 5:00 pm
Friday 9:00 am - 8:00 pm By appointment only.
Saturday 9:00 am - 8:00 pm 10:00 am - 2:00 pm
Sunday 2:00 pm - 6:00 pm Closed

Rental Hours:

Please note that rentals are only available during Walk In Hours listed above.

Why should I make an appointment?

We want to provide you with the best eBike experience possible.   We offer a focused, personal experience so that we have all the time we need to fully understand your goals and requirements in order to help you find the perfect eBike. 

We also want you to have the time you need to fall in love with the very best eBike for you.  By scheduling an appointment, we can offer you our full attention and we can make sure all of our eBikes are available for you to test ride.

We prefer to work with only one person at a time to give you our full attention.  If you choose not to make an appointment, please understand that you may need to wait a while if we are busy with another customer.  We’ve got a great bakery, some fantastic café’s and of course a beautiful waterfront area you can explore if you prefer not to make an appointment.