-
Can I pick up my order in store?
Yes, we offer curbside pick up at our store here in Chemainus, BC. You can book an appointment to pick up your order on-line.
How much does shipping cost?
We offer free shipping on many accessories orders over $199 to most locations in Canada. You...
-
The Bosch system
Reliable, performance-oriented and innovative – these are the standards to which we hold our E-Bikes, as well as all components and especially the drive system. That’s why all Riese & Müller E-Bikes are equipped with the industry-leading Bosch drive system.
...
-
Looking for our hours or location?
Please visit our Contact Us page for all of our contact information and opening hours.
Hello!
After my first exposure to eBikes in Germany many years ago, I became passionate about the eBike experience.
I started Citrus Cycles as a way to share...
-
Thanks for scheduling an appointment with CitrusCycles.ca! If you have any questions or need to make changes to your appointment, please contact us.
If possible, please bring your own helmet, or you may purchase one during your appointment. You can also borrow a test ride helmet if...
-
Unfortunately, our toll free number provider, Ring Central, has been experiencing issues completing phone calls to our toll free number.
We sincerely apologize for this problem and are working hard to resolve it as quickly as possible.
In the meantime, feel free to contact us by e-mail and requ...
-
We would love to hear from you! Fill out the form below, or give us a call at 250-245-0402.
Looking for our opening hours? Check our drop-in hours here or make an appointment.
Need our address? We've got all the details here.
Need to schedule a service appointment? Visit o...
-
Personal Information
We will never sell or lend your personal information. Any personal information you provide us is secured and will be deleted at your request. We retain your personal information for the purpose of contacting you to complete your order, or to answer your question...
-
Feel free to call (1-250-245-0402) or e-mail if your questions aren't answered here!
Can I try the eBike before I buy it?
Should I make an appointment?
Where can I ride an eBike and do I need a license?
Do I need to completely drain the battery before charging?
Can I ride my eBike in ...
-
Returns and Refunds
We want to make sure your purchase meets your needs. Please contact our bike experts if you have any questions prior to ordering.
We will accept returns within 30 days of the purchase date, subject to the following conditions:
All returns must be unopened, unused an...
-
Pricing Policy
If you have found a lower overall price, please get in touch and we will see what we can do for you.
Terms and conditions
The lower overall price must include all related charges such as shipping, insurance and taxes. We will consider these in calculating the overall price.
T...
