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Returns and Refunds
We want to make sure your purchase meets your needs. Please contact our bike experts if you have any questions prior to ordering.
We will accept returns within 30 days of the purchase date, subject to the following conditions:
All returns must be unopened, unused an...
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We are here to help!
Give us a call at 888-342-0102 or send us a message.
Here's some other info that might help:
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Please call or e-mail us...
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We would love to hear from you! Fill out the form below, or give us a call at 1-888-342-0102 or 250-245-0402.
Looking for our current opening hours? Check our drop-in hours here or make an appointment.
Need our address? We've got all the details here.
Need to schedule a service...
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Can I pick up my order in store?
Yes, we offer curbside pick up at our store here in Chemainus, BC. You can book an appointment to pick up your order on-line.
How much does shipping cost?
We offer free shipping on many accessories orders over $199 to most locations in Canada. You...
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R&M Culture Video Review & Test Ride:
Riese & Muller MultiTinker
Video Review:
Velo de Ville KES and KEB Folding eBike
Velo de Ville FEB 990
Video Review:
Velo de Ville AEB 890 and AEB 990
Velo de Ville SEB 890 and SEB 990
Riese & Muller Super Delite ...
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Feel free to call (1-888-342-0102) or e-mail if your questions aren't answered here!
Can I try the eBike before I buy it?
Should I make an appointment?
Where can I ride an eBike and do I need a license?
Do I need to completely drain the battery before charging?
Can I ride my eBike in ...
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Clearance eBikes
We have limited quantites of a number of eBikes on clearance, while supplies last. Check out our clearance listing here. These are priced for in-store pick-up. If you wish for us to ship something to you, please contact us for details, as they do not quali...
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Citrus Cycles is focused on the wellness of our customers and our employees. We sincerely believe that riding your eBike is a low-risk, healthy activity that improves your wellness – both physical and mental.
Schedule Appointment
Need an eBike? Please consider t...
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Thanks for scheduling an appointment with CitrusCycles.ca! If you have any questions or need to make changes to your appointment, please contact us.
If possible, please bring your own helmet, or you may purchase one during your appointment. You can also borrow a test ride helmet if...
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The Bosch system
Reliable, performance-oriented and innovative – these are the standards to which we hold our E-Bikes, as well as all components and especially the drive system. That’s why all Riese & Müller E-Bikes are equipped with the industry-leading Bosch drive system. ...
